One place for every customer conversation.
WhatsApp in 
Microsoft Teams
WhatsApp Business, business telephony and one shared address book together in Microsoft Teams. No separate apps and no personal numbers: every conversation reaches the right colleague and the right customer.
Customer contact ends up scattered
Three apps for one customer
Telephony in one app, WhatsApp somewhere else and Teams for internal chat. Colleagues keep switching between systems.
Nobody knows what was agreed
A conversation stops, a colleague takes over later, and the context sits spread across channels, conversations and people.
You steer on gut feeling
Without one overview it stays unclear when it is busy, how much is left waiting and how conversations go.
One way in for your customer. One workplace for your team.
All your customers and conversations in one place
Messages and calls arrive in Teams, together in one view of the customer, with the summary, the action points and the sentiment of every conversation next to it.
Conversations assigned properly
Entell recognises who is getting in touch and routes it to that customer’s regular colleague, or to the team that handles the subject. If that colleague is unavailable, the conversation goes to the team.
Business contact, with a grip on your data
Customer contact runs through business numbers, not personal devices. Access through your own Microsoft 365 roles, storage where you want it.
At the office, at home or on the road
Teams on your desk, in the browser or on your phone. The same number, the same view of the customer, the same conversations.
One shared address book
Contacts in Teams are personal. Entell synchronises them daily into one shared address book, so your whole team uses the same contacts for calling and WhatsApp.
- Synchronised automatically
- For the whole team
- Calling & WhatsApp
Every conversation summarised. Every contact complete.
Entell summarises your conversations, from WhatsApp chat to phone call: a short summary, concrete action points and the sentiment of the customer.
Everything lands with the customer in the shared address book. Per contact you see the whole cycle: what was discussed, what needs to happen and how the conversation felt. Also when you were not there.
What organisations notice after switching
Onbudget
As budget coaches we have a lot of personal contact with clients, often at moments when acting quickly matters. With Entell, telephony and WhatsApp come together in Microsoft Teams, which makes us easier to reach and keeps the overview. We can pick up conversations faster, work together better and help clients more easily without constantly switching between systems. The implementation went smoothly, and afterwards they still think along quickly and clearly.
Customer data deserves clear agreements
Storage of your choosing
You choose where Entell data is stored: in your own Microsoft 365 environment or in our hosting in Europe.
Secure access
Access runs through your own Microsoft 365 roles and rights. Storage is encrypted and you can enforce multi-factor authentication.
Clear agreements
Within the EU and EEA. Processors, sub-processors and retention periods are set out in the data processing agreement.
Entell is an official Microsoft Teams app, available in the Teams Store. Microsoft, Meta and telecom providers are involved in delivering messages and calls; which data they process is set out in the data processing agreement.
Up and running in three steps
Book a short demo
In 30 minutes you see Entell in your own situation. Online and without obligation, at a moment you pick.
Book a demo
Connect your number and tenant
You install the app through Teams and connect your WhatsApp number at Meta. Your phone number is connected too. Straightforward, and we help where needed.
Your first message is in Teams
Start right away
You and your colleagues work straight from Teams, with no new app to learn. When a customer who messaged earlier calls, the whole history is already next to it.
No Microsoft Teams yet? Klout, the company behind Entell, helps with the implementation. Call us of book a call.
No new workplace to learn.
A fixed amount per user per month
Excluding VAT, from five users. Cancel monthly.
€ 15,95 per user / month
Messaging from Teams
Chat with your customers on WhatsApp, straight from Teams.
- Unlimited conversations
- 1,000 outgoing messages per month*
- Assignment and automatic replies
- Integration with your customer system
- AI summaries with action points
* From 1 November 2026: above that, bundles of 1,000 messages at € 41.40 per month.
Book a demo
WhatsApp + Calling
€ 39,95 per user / month
Both channels in one place
Chats, calling and contacts together in Teams.
- Everything in the WhatsApp and Calling packages
- Shared address book
- Chats and calls in one customer timeline
- Dashboards and reporting, including Power BI
- AI summaries with action points
* From 1 November 2026: above that, bundles of 1,000 messages at € 41.40 per month.
Book a demoCalling
€ 25,95 per user / month
Business telephony through Microsoft Teams
Call and be called in Teams, on your own numbers.
- Connect any number you like
- Unlimited calling within the Netherlands*
- Address book, call plans and assignment
- AI summaries with action points
* Calling within the Netherlands included on a fair use basis.
Book a demoAmounts are per user per month, excluding VAT. Phone numbers and number porting are included in most cases. Outgoing WhatsApp messages above a thousand per month are billed in bundles; if your situation differs, we work that out with you in advance.
Good to know
Can we keep our existing WhatsApp number?
In most cases, yes. A number from the regular WhatsApp Business app can be moved to the platform connection Entell uses. Note that one number cannot sit in both at the same time. See WhatsApp in Teams (in Dutch).
Can several colleagues work from the same WhatsApp number?
Yes, without a user limit. The regular WhatsApp Business app stops at five users; with Entell your whole team works from one business number, with conversations assigned and handed over.
Can we keep our current phone numbers?
Yes, through number porting. Your customers will not notice a thing. We agree the date with your current provider in advance; until that day you stay reachable on your old connection.
How does the shared address book work?
Contacts in Teams are personal and belong to an account. Entell collects them from the sources you point at and puts them in one shared address book, which your whole team can call and message from.
How often are contacts synchronised?
Daily, automatically. What a colleague adds today is there for everyone the next working day. Nothing to export or maintain.
Does Entell work with the Teams presence of our people?
Yes. Calling sits inside Teams itself: the same user and the same status as in the rest of your workplace. If a colleague is unavailable, the conversation goes to the team.
Can Entell connect to our customer system?
Contacts can be delivered as a CSV file; that is the standard route and works with nearly any system that can export. An API integration with your own customer or case system is included from twenty users.
Where is our data stored and processed?
In the environment you choose: your own Microsoft 365 tenant, or our hosting in Europe. The parties involved are listed in the data processing agreement (in Dutch).
From how many users is Entell available?
From five. Below that, the setup does not weigh up against what you get out of it. If you are just under, give us a call.
How quickly can we go live?
An office is usually live within a week. The lead time depends mostly on the verification of your WhatsApp number at Meta and on preparing your tenant.
Is Entell the same as Babbels?
Yes. Entell is the new name of Babbels: the same app, the same team and the same terms.
Want to see this in your own Teams environment?
In a short demo you see how WhatsApp, calling and your shared contacts come together in Microsoft Teams. No obligation, and you pick the moment.